In this week’s episode of the Talent Hub Talk podcast, we’re joined by Param Singh, Business Systems Manager for Salesforce at Australia Post.
Throughout the episode, we discuss Param’s background, his move into leadership, and what it has been like to manage a giant Salesforce environment. We unpack what a Center of Excellence is, how you prioritise with so many users, and how you assess the ROI of new Salesforce products.
Finally, we discuss how Param’s passion for meditation helps him in his day-to-day job.
You can connect with Param on his LinkedIn page here: https://www.linkedin.com/in/psingh3
Takeaways from the episode:
- Param’s career began as a Junior Developer 25 years ago
- He transitioned to Salesforce in 2012 and quickly recognised its potential
- Leadership for Param was about creating an effective team environment
- He emphasises the importance of staying close to technology even in leadership roles
- Param has built a Center of Excellence to streamline Salesforce implementation
- Prioritisation of enhancements requires understanding the ‘why’ behind requests
- Transparency with stakeholders is crucial for managing expectations
- Meditation has helped Param manage stress and cultivate a calm team culture
- Continuous learning is essential for personal and professional growth
- Networking on platforms like LinkedIn is valuable for sharing insights
Chapters:
(00:00) The journey begins: from Developer to Salesforce leader
(03:06) Transitioning to leadership: the importance of people management
(06:02) Building a Center of Excellence: governance and strategy
(09:03) Prioritising enhancements: balancing stakeholder needs
(11:47) Assessing new products: cost-benefit analysis in Salesforce
(15:07) Resourcing strategies: blending permanent and contractual talent
(18:00) Meditation and stress management: cultivating calm in IT
(21:08) Continuous learning: the journey of mastery
(24:00) Connecting with the community: networking and collaboration
You can find more content from us at Talent Hub, here:
LinkedIn@ https://www.linkedin.com/company/talent-hub-global/
YouTube@ https://www.youtube.com/@talenthub1140
Facebook@ https://www.facebook.com/TalentHubGlobal/
Instagram @ https://www.instagram.com/talenthubglobal/
Twitter X @ https://twitter.com/TalentHubGlobal
We hope you enjoy the episode!