In this episode of the Talent Hub Talk podcast, we’re joined by Leo Alves, a returning guest whose last appearance focused on why Salesforce Developers need to think beyond the platform. Since then, his work has shifted from traditional CRM development into building AI-driven agents on Salesforce, including hands-on engineering with emerging systems like Agentforce.
Leo discusses Agentforce’s rapid evolution and where the platform is strong enough to build on, versus where custom engineering is still required. He breaks down how AI agents are being used in real workflows, including multi-agent setups that are reshaping day-to-day engineering practices.
We look ahead to what the Salesforce Engineer role may become over the next three years, and how professionals can position themselves to stay relevant in an AI-first ecosystem
Make sure you’re following Leo here:
https://www.linkedin.com/in/leofilipealves
You can listen to his previous chat with us here:
Chapters
(00:00) Introduction and background
(05:33) Agentic Engineering in Salesforce
(08:22) The role of AI in development
(11:08) Working with AI Agents
(13:49) Agentforce and it’s implications
(16:30) Considerations for off-platform solutions
(19:35) Data challenges in AI implementation
(23:39) Small wins in AI implementation
(24:21) Customer perspectives on AI benefits
(25:18) The religious nature of AI beliefs
(26:38) AI’s impact on workload and management
(27:08) Salesforce MCP Server: lowering barriers
(28:50) The future of deployments in AI
(30:14) AI: amplifying competence and incompetence
(33:02) The importance of continuous learning
(35:25) AI-assisted vs. AI-dependent code
(36:20) Engineering as gatekeeping against decay
(38:51) The evolving role of Engineers
(40:27) AI alignment: a strategic career move
(43:41) Practical steps for Salesforce Developers
Takeaways
- AI allows working at a higher level of abstraction, speeding up development.
- Engineers should focus on managing decisions and understanding AI outputs.
- Building solutions on managed platforms like Salesforce offers security and ease of maintenance.
- AI magnifies both competence and incompetence, emphasising the importance of foundational skills.
- The role of Engineers is shifting towards decision-making and strategic oversight, similar to Product Managers.
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We hope you enjoy the episode!