Madhu Ramanujan and Brad Gross on the Salesforce CPQ Implementation Handbook and the role of an Architect

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In today’s episode we are joined by Madhu Ramanujan and Brad Gross. Madhu and Brad are both Salesforce Architects and have recently collaborated for the Salesforce CPQ Implementation Handbook, with Madhu as the Author and Brad assisting as a Technical Reviewer.

In the episode we discuss their backgrounds, where Madhu got the idea for the book and why Brad was her choice as one of the Reviewers. We delve into CPQ space, how Salesforce’s CPQ offering has evolved, where projects go wrong and considerations for designing CPQ solutions. Finally, we look at the role of an Architect and how you can set yourself up for success in a new business, as well as how the role of an Architect compares when working on the customer side to working for a partner.

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